All of our items are handmade to order and as you can appreciate this takes a little time. We require at present 3-6 working days to manufacture your item and an additional 3-5 working days to ship the item to you. We offer a free delivery option to everyone in the UK mainland (excluding N.Ireland and the Scottish Highlands). We aim to deliver within 10days of cleared full payment. Once your item is made we will contact you to arrange a convenient delivery day for yourself.
We will contact you to arrange a suitable day for delivery so please ensure you leave a telephone number on the order details that you are easily contacted on, a mobile number would be best. Please make sure that you are available on the delivery date as if a delivery is missed you may be charged for a re-delivery as our carrier charges us. The delivery is an all day schedule between the hours of 8am - 6pm on your chosen day. We do offer an Saturday AM delivery if this is more convenient for yourself, if you would like to arrange this please call us on: 0191 4895017. Some of our larger items will be shipped on a pallet, this is a kerbside delivery and normally the driver will help to get it to your door but will not enter the property. Please ensure there is an able bodied person available to assist and if this is a problem then please let us know in advance. Please note that the delivery person will not take this to an upstairs flat. If you live in an upstairs flat or apartment please let us know and we may be able to arrange an alternative delivery service.
Please note that if you live in a new build or a difficult to find address it's the responsibilty of the customer to make us aware of this.
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